Refund and Cancellation Policy
If paying via credit card, debit card, net banking, PayPal the account will be setup immediately or after HostingSpell check payment manually, once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.
The 7 day money back guarantee is only applicable for first-time sign-ups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
There will be no refund for domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, Cloud, Dedicated Server, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses. Customer requested or used any kind of promotion code to avail service is not applicable for refund.
If any third party applications like cPanel, Plesk, Webuzo, Control Panel change there serving policy, We can increase our price for existing and new client / customer.
The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting, Email hosting.
We will refund your money ONLY if you have any technical issue with our hosting services.
No refund will be made if your Service(s) are suspended or terminated for cause.
Your refund request has to be justified with valid technical issue faced due to hosting services.
There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for any claim or refund in such cases.
The refund will not cover any kind of taxes, setup fees, license fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond coverage of our refund policy as noted here.
The free domain is offered with particular plans of shared hosting and reseller. One free .COM or .IN domain is offered with purchase of every new mentioned plan on HostingSpell for 1 years. Domain will be free for the first year, renewal charges would be applicable from the second year.
If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with HostingSpell if you fail to pay the difference amount. In the cases of late payment we add 0.50 USD or 5% of invoice as late fees. Late fees are waived with special request and only if you have 30 or more services active in single client account.
Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.
We have complete rights to refund amount as credit to Client Area Account which paid by any mean. The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the Client Area Account.
The refund request placed after 7 days will not be processed and you will not be eligible for any refund.
The cancellation request should be sent by customer through Client Area. After sending the cancellation request, it would take 1 – 15 working days to complete the refund process.
Web Hosting Discounts
HostingSpell often offers discount and special offers to customers. These are limited period offers and its valid for first term only. The discounted price will not be applicable on renewals. After completing the initial term the hosting plans will automatically renew at regular rate.
Affiliate and Client Area Credit Service
We reserve the right to change credit amount in Client Area of customer, We reserve right to credit amount of affiliate service to Client Area Account of customer as credit.
Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion. HostingSpell reserves the right to modify / change the terms of service at all times. All customers would be bound by the newest terms published on the website.
